We handle customer service for many different insurance companies. Here are some of the most common questions we hear about insured policy holders. For help, please contact us and we can assist you with your inquiry. Or, call 800-735-6262. If you are already a policy holder, you can visit our eService portal for answers to all the questions below.
What is the "Paid To" date on the policy?
This is the latest date to which the policy holder has made the required premium payments. Please log on to our eService portal or call our Customer Service Center at 800-735-6262.
Can I get a copy of the policy?
What is the benefit amount of the policy?
Please have the insured person contact our Customer Service Center at 800-735-6262. Or, please mail a Durable Power of Attorney (POA) with a request to review the policy. Include in your letter the name of the insured person and the policy number, and mail it to the Cleveland address below. Also, eService portal!
Who is the beneficiary?
Please have the insured person contact our Customer Service Center at 800-735-6262 to grant permission to release that information.