UnitedHealth Group is announcing support for people who may be concerned about their personal data potentially being impacted based on preliminary findings from the ongoing investigation and review of the data involved in the malicious criminal cyberattack on Change Healthcare.
They know this attack has caused concern and been disruptive for consumers and providers and we are committed to doing everything possible to help and provide support to anyone who may need it.
As Change Healthcare continues to work with leading industry experts to analyze data involved in this cyberattack, it is immediately providing support and robust protections rather than waiting until the conclusion of the data review.
People can visit a dedicated website at http://changecybersupport.com/ to get more information and details on these resources. A dedicated call center has been established to offer free credit monitoring and identity theft protections for two years to anyone impacted.
The call center can be reached at 1-866-262-5342 and further details can be found on the website.
Change Healthcare Service Restoration status:
Health care providers who provide medical care services for our TRICARE/CHAMPVA Supplement Plan insureds can find what they're looking for here. We strive to provide accurate and prompt service, and our dedicated professionals are ready to help.
In general, if the health expense is covered by TRICARE or CHAMPVA, the Supplement Insurance plan will also provide coverage, subject to applicable deductibles and pre-existing condition exclusions. The TRICARE or CHAMPVA Supplement Insurance Plan provides benefits to help pay the insured’s cost share for inpatient and outpatient care, including doctor visits, emergency room care, and prescription medications. The Supplement Insurance Plan also pays 100% of Covered Excess Charges up to the TRICARE/CHAMPVA Legal Limit. Refer to policy for exclusions, limitations, and terms under which the policies can be continued in force or discontinued. The supplement is secondary insurance to TRICARE/CHAMPVA.
Change Healthcare (CHC) is our clearing house, and you will need to complete a free registration to access claims information. If you need help with registration please see your Supervisor or Administrator.
For Claims Submitted Electronically:
Contact your Practice Management System Vendor or Change Healthcare Customer Support for assistance with obtaining claim status. Please note you can also obtain claim status via a real-time claim status inquiry. Contact your Practice Management System Vendor for additional information.
Please allow 30 days from the date you submitted your claim for a claim status to be available.
For Claims Submitted via Paper Claim Forms:
Members:
Providers:
Please email our customer service team at tricaresupplementprovider@selmanco.com. A Customer Service Representative will respond within 24 hours.
Please allow 30 days from the date you submitted your claim for a claim status to be available.
We have two options for you to follow to check the status of your claim.
1. Call CHC Support Team for service:
2. Use CHC's Payment Manager for remittance searching, viewing, printing, and downloading EOBs.
Please allow 30 days from the date you submitted your claim for a status to be available.
The Change Healthcare EFT service enables health care providers to have SelmanCo payments deposited electronically into their bank accounts at no cost.
1. For EFT enrollment, visit Change Healthcare:
2. For support, making changes, updates, or enrollment issues, please call 866-506-2830
ERA-1, Enrollment Claims Issues-2, Real Time Eligibility-3
Please include a copy of the primary EOB with your claim form. Please note, our claims address has changed in 2021.
By Fax: 301-926-2621
If you have submitted health care claims to SelmanCo for services rendered for your TRICARE or CHAMPVA Supplement Plan insureds, the information below can help you save time. Please note:
| Real Time Eligibility Benefit Inquiry and Response 270/271 Transactions | Real Time Claim Status Inquiry and Response 276/277 Transactions | Claim Submission 835/837 Transactions | EFT | Remit Images | |
| Dates of Service on or After January 1, 2019 | Payer ID 52214 | Payer ID 52214 | Payer ID 52214 | Payer ID 52214 | Payer ID 52214 |
SelmanCo is one of the largest, privately-held US life and supplemental health insurance administration firms that specializes in reducing cost and increasing efficiency for associations, credit unions, banks, employers, and insurance companies. Our workforce of 200 professionals is headquartered in Cleveland, OH, with offices in Keene, NH and Baltimore, MD.
