Health Care Providers

In general, if the health expense is covered by TRICARE or CHAMPVA, the Supplement Insurance plan will also provide coverage, subject to applicable deductibles and pre-existing condition exclusions. The TRICARE or CHAMPVA Supplement Insurance Plan provides benefits to help pay the insured’s cost share for inpatient and outpatient care, including doctor visits, emergency room care, and prescription medications. The Supplement Insurance Plan also pays 100% of Covered Excess Charges up to the TRICARE/CHAMPVA Legal Limit. Refer to policy for exclusions, limitations, and terms under which the policies can be continued in force or discontinued. The supplement is secondary insurance to TRICARE/CHAMPVA.

If your company requires an eligibility check, you may check eligibility status from our online Eligibility Checker. Please make sure you have the patient's Insured ID/Certificate Number (located on the front of the ID card).

Please note: Our TRICARE and CHAMPVA Supplement plan is secondary to the primary health plan and DOES NOT require pre-authorization. Any policyholder that presents an ID Card or a Policy ID is Eligible.

For assistance with submitting Real-Time eligibility inquiry transactions, contact your Practice Management System Vendor or Change Healthcare (now Optum) Customer Support. Refer to Optum Payer Dictionaries/Guidelines for detailed descriptions. Updated Payer Lists may be obtained from your software vendor or https://customerconnect.optum.com/payerlist.

Check Claim Status

Providers can click the button below to check claim status.

You will need the following information:

1. Policyholder Policy ID. This will start with the letter P followed by 9 numbers.

2. Billing zip code of the policyholder

3. Birthdate of the patient

4. Date of service

Once you have entered the information above, click the “Next” button located in the upper-right corner of the page.

If there are multiple claims, you can page through each claim to locate the one you need. If you are unable to locate your claim, this means we did not receive it, and it will need to be resubmitted.

To avoid delays in processing, please include a copy of the TRICARE or CHAMPVA EOB with the resubmitted claim.

**Please note: SelmanCo Customer Service Representatives do not have access to Provider Claim Status.**

For all other inquiries, please email us by clicking the button below.

Submit a Claim

Please include a copy of the primary EOB with your claim form. Please note, our claims address has changed in 2025.

Payer IDs for Claims

If you have submitted health care claims to SelmanCo for services rendered for your TRICARE or CHAMPVA Supplement Plan insureds, the information below can help you save time. Please note:

Click the Link Below For Definitions of Claim Remark Codes

bit.ly/claimformcodes