Customer Support

The best way to get information about your policy is to log into our eService (self-service) policyholder portal, which is available 24/7. 

If you do not have an eService account currently, you can create one in a few short steps. The video below will walk you through the process of setting up your account.

The eService Policyholder Portal is a secure website that gives policyholders online access to billing, policy, and claim information. This site enables you to do the following:

- View your policy details
- Manage billing notices and correspondence by electing to "go paperless"
- Make a one-time online payment or change your billing method
- Check your claim status
- View policy documents and correspondence
- Access forms to change your beneficiary and file claims

You can visit our eService site here: https://www.my-insurance-benefit.com/myaccount/

If you do not have an eService account currently, you can create one in a few short steps. The video below will walk you through the process of setting up your account.

The benefit amount or "amount of coverage" may differ from the original value at enrollment. Benefits may decrease as the insured ages. If you are not the insured, submit a Durable Power of Attorney (POA) to our office so we can answer your questions. Documents can be faxed to 440-646-9339. For the most updated benefit amount, log into our self-service policyholder portal: https://www.my-insurance-benefit.com/myaccount/. 

If you do not have an eService account currently, you can create one in a few short steps. The video below will walk you through the process of setting up your account.

Your insurance offers valuable financial protection to you and your family. To help ensure your insurance benefits are paid according to your wishes, it is important to “designate” (choose) your beneficiaries. Supplemental coverage is only shared with the named insured. If you did not name a beneficiary or want to update your beneficiary, complete a Change Beneficiary form via the eService portal or download the form at https://info.selmanco.com/chat. 

When available, SelmanCo stores beneficiary information separate from the policyholder information. This is due to different state rules regarding beneficiary designation as well as unique and specific guidelines from insurance companies. To update your beneficiary designation, you can complete a Change Beneficiary form via the eService portal or download the form at https://info.selmanco.com/chat.

You’ll be able to designate one or more Primary and Contingent Beneficiaries and assign percentages. Percent totals for both Primary and Contingent Beneficiaries must each total 100%. The Primary Beneficiary receives the life insurance payment if you die. The Contingent Beneficiary is an alternate beneficiary who only receives the payment if the Primary Beneficiary dies before you do. Although it is optional, it is recommended that you name a Contingent Beneficiary. In short, it will make things simpler for your loved ones in the long run.

You can name a trust as a beneficiary, which can be beneficial for managing assets for minors or for specific estate planning purposes.

Naming an entity is also allowed. Please provide the necessary information, legal name, address, EIN Number, or tax ID.

You may want to consider seeking advice from a financial advisor, estate planning attorney, or other professional to ensure your beneficiary designations align with your overall estate planning goals.

Typically, a policyholder has a minimum of 31 days to make their payment before a policy will lapse. There are occasions when a state might mandate an extended grace period of insurance, like a 60-day period, during a time of crisis or financial hardship, such as a pandemic or severe weather.

State of California insureds: California law requires insurance companies to provide a minimum 60-day grace period after a premium due date.

You can still make a payment; however, you need to select the first day of the following month. Payments do not process on the last two days of the month. A note will be placed on your record showing you created the transaction timely.

You may make a one-time payment on the eService Policyholder Portal. If you prefer to mail your payment, the address to mail your payment to is the following:

SelmanCo

PO Box 92920

Cleveland, OH 44194

Please remember to include your Policy ID in the memo field of the check or money order to ensure accurate processing.

Note: The address goes directly to the bank lockbox and not to our office. Please do not send via overnight or certified mail.

Unfortunately, we require a separate payment for each policy. You may pay using our online eService Policyholder Portal. Or you may send separate checks via US Mail. Please include the policy ID in your memo of the check or money order to ensure accurate processing.

If multiple payments for the same policy are made on the same date, the system will only process the first payment. All other payments will be voided. This sometimes occurs when the Submit button is clicked multiple times.

Yes, the system views these as two separate transactions.

At this time, there are three ways to submit your claims: US Mail, fax, or email.

If you are sending via email, it must be in a PDF format. Please make sure that you include a CLAIMS Submission Form with your Policy ID on the form. (P00XXXXXX) Otherwise, there will be a delay in processing your claim.

In order to consider a prescription claim for payment, you must include the Express Scripts or pharmacy summary/invoice or bag receipt (not the cash register receipt). If you have CHAMPVA, you must also submit your CHAMPVA explanation of benefits.

SelmanCo

Attention Claims:

PO Box 21611

Eagan, MN 55121

Fax: 301-296-2621

Email: memberservices@selmanco.com

If you are an insured, you may log on to the eService portal at https://www.my-insurance-benefit.com/myaccount/.

If you do not have an eService account currently, you can create one in a few short steps. The video below will walk you through the process of setting up your account.

Please have the Policy ID (Certificate Number) of the insured, their date of birth and the date of service. This information can be entered into our Eligibility Checker. Please click below.

Health care providers who provide medical services for our TRICARE Supplement/CHAMPVA Supplement Plan insureds can find what they're looking for within our website under Health Care Providers. You can get information there regarding how to submit claims and how to access claim status and payment status.

*Please note: Change Healthcare (CHC) is our clearinghouse. Our Customer Service Department or corporate office does not have information on the status of a provider's claim. Please use Change Healthcare.

If you have submitted health care claims to SelmanCo for services rendered for your TRICARE or CHAMPVA Supplement Plan insureds, the information below can help you save time. Please note the chart below:

Log in to our self-service policyholder portal (available 24/7): https://www.my-insurance-benefit.com/myaccount/

Chat with a Customer Service Representative: https://info.selmanco.com/chat

Email: memberservices@selmanco.com

If you do not have an eService account currently, you can create one in a few short steps. The video below will walk you through the process of setting up your account.