We administer insurance plans for many different groups and insurance companies, and we strive to provide each customer a great experience.
If you need to change any account information, such as your name, address, beneficiary, or coverage amount, you can contact us at 800-735-6262. Or, use our online eService portal. You can also send us a message, and we'll respond.
The same is true for claims. Contact us and we'll assist you.
How do I change my address?Please log on to our eService website www.selmanco.com/eservice or contact customer service.
Please send a copy of a legal document that reflects your new name. You may submit this via fax or mail.
How do I change my name?
When is my next premium due?
How can I make a payment?Remit your premium with your billing statement or log on to our eService website www.selmanco.com/eservice.
We currently do not accept premium payments by telephone. But, if you call us, we can help you set up Electronic Funds Transfer.
Can I pay my premium by phone?
Please contact customer service for an electronic funds transfer form. The forms vary, depending on the type of insurance you have.
How do I add EFT information?
How do I file a claim?
Please contact customer service.
What do I submit with the claim?
All claim related documents are specified in the claim packet you'll receive. Requirements vary based on the type of claim you need to file.
Where do I send the claim?Send your completed materials to the address listed on the cover letter of your claim packet. It's different for each insurance company.
What type of coverage do I carry?
Who is my insurance carrier?Your certificate of insurance will give you the name of your specific insurance carrier.
Why did my policy terminate?Please contact customer service to review the reason for termination.
Can I reinstate my policy?Reinstatement guidelines are specific to your policy. Please review your certificate of insurance or contact customer service.
How can I obtain a new policy?Please contact customer service to obtain a new copy of your certificate of insurance.
What is my benefit amount?This information will be in your certificate of insurance. Please log on to our eService website www.selmanco.com/eservice or contact customer service.