Your company sent me something

Corrine Johnson

We handle billing, claims, and customer service for different insurance companies and brokers. On behalf of your insurance company, we may have sent you some correspondence. For help with these questions please contact us and we can assist you with your inquiry. Or, call our insurance call center at 800-735-6262.

Here's what it means.

Increase your coverage
If you've been notified that you have the option to increase your coverage, and you wish to do so, follow the instructions on the letter or email.
Information about your insurance policy
If you've received some information about your policy, and you have a question, have the letter and/or your policy number handy when you contact us.
Your carrier changed

Sometimes, groups that offer insurance to their members want to switch to a new insurance company (aka, insurance carrier). When this happens, we will work with the group to transfer an existing policy to another insurance carrier. In most cases, the coverage remains the same, and there is nothing you need to do. Sometimes, you need to acknowledge the change has happened. If you have a carrier change notice, follow the directions on your letter or contact us for help.

Takeover notice

Sometimes an insurance company (aka, insurance carrier) will take over insurance policies from another carrier. We assist with this kind of transfer of an existing policy to another insurance carrier. In most cases, the coverage remains the same, and there is nothing you need to do. Sometimes, you need to acknowledge the change has happened. If you have a takeover notice, follow the directions on your letter or contact us for help.

Correspondence related to your policy
Sometimes an event occurs and we need to verify some information or request information from you. If you have a letter like this, please have it handy when you contact us, or reference it in your message.
Beneficiary information

If there are proceeds from an insurance policy, the primary beneficiary is the designated person who will receive the proceeds when the insured person dies. Changing beneficiaries is easy to do, if you complete the correct paperwork. Each insurance company uses their own change form. Contact us for yours.

EFT, electronic funds transfer, eChecks
Electronic Funds Transfer, or EFT, is a method of payment that allows you to make premium payments directly from your bank account. A number of steps are involved to ensure the funds are sent as accurately and securely as possible. However, after you have EFT set up, you'll never forget a payment again.

For assistance, send us a message. Or, call 800.735.6262.

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